We want every family to feel confident enrolling with ChessDepth Academy. This policy explains what happens when plans change. If your situation isn't covered here, message us and we'll find a fair solution.
Free demo class
Your first demo class is free. There is nothing to pay and nothing to cancel.
Rescheduling a class
- Tell us at least 12 hours before a class and we will reschedule it to another time in the same month (or the next month if the month is ending).
- Classes cancelled with less than 12 hours' notice, or missed without notice, count as taken, except in a genuine emergency such as illness.
- If we cancel or a coach is unavailable, we will always reschedule the class, or carry it forward to your next month at no cost.
Monthly classes (one-to-one and group)
- Monthly fees are paid in advance. You can stop at the end of any month; just tell us before the next month's payment.
- Full refund if you cancel before your first class of the paid month.
- After classes have started in a month, the fee for that month is not refunded, but unused classes can be carried forward for up to 30 days.
- You can pause for exams, travel or illness; unused classes stay available for up to 60 days.
Fixed-length programmes
- Full refund if you cancel before the programme's first session.
- 50% refund if you cancel after the first session but before the end of the first week.
- After the first week, programme fees are not refunded, but you may move to a later batch once if one is available.
Chess Lab
- The Chess Lab is free for ChessDepth Academy students and, during launch offers, for everyone.
- Paid memberships can be cancelled at any time and stay active until the end of the period already paid. Membership fees already paid are not refunded.
Shop: digital products
- Our products are digital PDF files delivered by download and email. There is no physical shipping.
- Free products cost nothing and need no refund.
- Because digital files cannot be returned, paid products are not refundable once downloaded. If a file is faulty, incomplete or doesn't match its description, tell us within 7 days and we will fix it or refund you in full.
How refunds are paid
Approved refunds are paid to the original payment method (UPI, card or bank transfer) within 7 working days of approval. Shop refunds are processed through Gumroad. Your bank may take a few extra days to show the money.
How to ask
WhatsApp or call +91 98230 29262, or email info@chessdepth.in, with the student's name and what you'd like to change. We reply within one working day.
See also our Terms of Service and Privacy Policy.